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Singapore
An accomplished service specialist, Leslie accumulated close to 2 decades of experience in event & tourism, healthcare and human resource development (HRD). As a Consultant, Leslie specializes in event consulting, operational improvement, process re-engineering, organizational excellence and service development & marketing. Leslie’s exposure in both public sector organizations and private enterprises (that include SMEs and companies listed in the Singapore Exchange) gave him unique insights to the different organizational challenges when implementing excellence initiatives. Often as internal consultant, he has to identify, design and implement customized solutions in relation to each unique organizational culture and resource availability. At a more personal level, Leslie constantly garners excellent reviews of his service deliveries from clients and partners alike, and is a firm believer of ‘life-long learning’. He says, “In an ever faster evolving world, whether commercial or otherwise, we need to learn to be faster, cheaper, better and of course, not forgetting to be safer at the same time to stay relevant and competitive.”

Saturday, April 18, 2009

Benchmarking for Excellence, 27 & 28 May 2009


"A 2008 global survey of 500 organizations of all sizes and sectors conducted by the Global Benchmarking Network, revealed that Informal Benchmarking was one of the most popular quality technique used by 69% of organizations. Best Practice Benchmarking, used by 39%, delivered the most benefit with projects achieving returns of over $250,000."

Against this benchmark, it is surprising that a large number of organizations in Asia do not practice or are not able to conduct proper benchmarking projects and in turning the results into both financial and strategic operational gains.

Benchmarking focuses on how to improve any given business process by exploiting "best practice" rather than merely measuring the best performance. Being reflected in various Business Excellence award criteria more extensively than any other management concepts, Benchmarking also promotes the emergence and evolution of a "learning culture" throughout the organization, a key to continuous improvement, total quality and competitiveness over the long term.

MgDelxis is again delighted to have invited Dr. Robin Mann to share the proprietary TRADE Benchmarking methodology that is widely adopted by a number of countries in the Asia Pacific, the UK and US.

For more information regarding the Masterclass, please visit www.mgdelxis.com/services_p2b_upcoming, email platform@mgdelxis.com for the event brochures or contact us at +65 6841 1379.
Posted by Leslie Teo at 1:00 AM
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