About Me

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Singapore
An accomplished service specialist, Leslie accumulated close to 2 decades of experience in event & tourism, healthcare and human resource development (HRD). As a Consultant, Leslie specializes in event consulting, operational improvement, process re-engineering, organizational excellence and service development & marketing. Leslie’s exposure in both public sector organizations and private enterprises (that include SMEs and companies listed in the Singapore Exchange) gave him unique insights to the different organizational challenges when implementing excellence initiatives. Often as internal consultant, he has to identify, design and implement customized solutions in relation to each unique organizational culture and resource availability. At a more personal level, Leslie constantly garners excellent reviews of his service deliveries from clients and partners alike, and is a firm believer of ‘life-long learning’. He says, “In an ever faster evolving world, whether commercial or otherwise, we need to learn to be faster, cheaper, better and of course, not forgetting to be safer at the same time to stay relevant and competitive.”

Monday, June 9, 2008

Why I started a blog on Service Excellence

Hi to everyone out there.

After giving this a long thought, I decided to create a blog on my passion for service and event management excellence.

Having being in the service industry all of my professional career, I hope to contribute by sharing views, life experiences and actual case study on all things related to the development of service management.

My unique professional experiences had enabled me to cover many aspects of service operations, service development, marketing and delivery which I hope to share with aspiring service professionals and also other like-minded professionals who advocate the importance of excellence.

I look forward to also hearing from you and let's all join together to help create a better service experience for all.
Posted by Leslie Teo at 1:16 PM
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